What to do when there is a flood or water loss in your home

Getting Started: Water Losses

Experiencing a flood, pipe freeze or other water loss in your residence is a frustrating event. This guide was created to help individuals move safely and swiftly through the restoration process. Water damage can devastate homes and businesses, leading to structural issues, mold growth, and ruined possessions. At Pure Restore, we specialize in prompt, professional, and thorough water damage restoration.

If you have any questions or concerns, you are welcome to call us 24/7/365!

Water Damage Response Process

Step 1: Emergency Contact and Initial Assessment

Goal: Initiate a swift response and assess the damage.

Immediate Contact: Reach out to Pure Restore by calling 303-955-7072.

Information Gathering: Our team will ask you to provide the required details on the type and extent of the damage, water source, and any safety concerns.

Dispatch Team: We will immediately deploy our response team equipped with advanced tools to the site.

Did you know?
Typically, your insurance will only cover sudden or accidental water damage. It’s also important to note that the term “flooding” is specifically defined as outside groundwater coming into a property. Flooding requires specific insurance that is not typically covered by a standard homeowners policy. Speak to your insurance agent to discuss limitations.

Water Damage Handbook

Step 2: Safety and Damage Evaluation

Goal: Ensure the safety of occupants and assess the extent of damage.

Safety Check: Depending on the scenario, we may inspect for electrical hazards, structural weaknesses, and health risks. Water and electricity may be shut off if needed.

Damage Assessment: Trained technicians will assess affected areas to classify and categorize the water damage. They will also measure the affected area’s saturation and moisture levels using tools like hygrometers and moisture detectors.

Documentation: Staff will photograph and record all necessary damage details for insurance purposes.

Step 3: Water Extraction and Drying

Goal: Remove standing water and excess moisture to prevent further damage and mold growth.

Water Extraction: Our crew will utilize submersible pumps and industrial wet/dry vacuums to remove standing water quickly.

Carpet and Upholstery Care: Pure Restore’s specialized equipment will help extract water from carpets and upholstery.

Dehumidification: We’ll employ industrial-grade dehumidifiers and air movers to reduce moisture content in the air and affected materials.

Monitoring: Technicians will continue documenting moisture levels and adjust drying equipment as needed to ensure thorough drying.







Step 4: Cleaning and Sanitizing

Goal: Clean and disinfect affected areas to prevent mold growth and remove contaminants.

Cleaning: Crews will clean all affected surfaces with antimicrobial treatments to prevent bacterial growth.

Disposal: We will safely dispose of materials that cannot be restored, such as saturated drywall or insulation.

Sanitization: Pure Restore uses specialized cleaning solutions to sanitize affected areas, ensuring a safe environment.

Did you know?
Pure Restore uses cleaning solutions that are safe for humans and pets. If you have any questions regarding our process, feel free to contact us!

Step 5: Restoration, Repairs, and Contents.

Goal: Restore the property to its pre-damage condition.

Reconstruction: Coordinate reconstruction efforts and repairs, including painting, cabinetry, and other restoration work to bring the property back to its original state.

Contents Cleaning: Documentation, inventory, and cleaning of affected contents.

Final Inspection: Conduct a thorough inspection to ensure the property is fully restored and free from moisture and contaminants.

Structural Assessments






Insurance and Documentation

Insurance and Documentation

Insurance Liaison: Pure Restore assists with insurance claims by providing detailed reports and photographs.

Documentation: Our software records all restoration activities, including initial assessments, water removal, drying processes, and repairs for insurance purposes.

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Here for you 24/7/365

CALL 303.955.7072

Health and Safety

Mold Prevention: Immediate response and thorough drying are crucial to prevent mold growth, which can pose health risks.

Protective Gear: Our team uses protective gear to handle contaminated water safely.

Information on Health and Safety: Call 303-955-7072 anytime with your questions!

Customer Support

Communication: We provide regular updates and detailed communication throughout the restoration process.

Support: Our team offers around-the-clock guidance and support for any concerns or questions about the restoration process.

Frequently Asked Questions

How quickly should I contact Pure Restore after water damage?

Immediate contact is crucial. The faster we respond, the more we can minimize damage and costs associated with restoration.

What should I do while waiting for the restoration team?

– Ensure safety by avoiding electrical appliances and wet areas.
– Move valuable items to a dry place if safe to do so.

How long does the restoration process take?

We can provide more details once a scope of work has been established. Contact us anytime for information!


Asbestos Regulations in Colorado

Colorado implemented legislation aimed at safeguarding property owners, tenants, and workers from potential exposure to hazardous asbestos. Pure Restore collaborates with a 3rd party firm to facilitate asbestos testing, ensuring compliance with state regulations. We can help facilitate this aspect of the project to create a seamless experience for our customers. Testing for Asbestos is legally required whenever renovation or demolition take place within the state.

While asbestos is generally deemed safe when undisturbed, it poses a significant risk if products containing it are damaged, as in the case of a fire. When disturbed, toxic asbestos fibers are released into the air, presenting a hazard to health and safety.

Learn More: Colorado Department of Public Health & Environment (CDPHE)

Choosing a Qualified Restoration Company


Restoration companies don’t legally require licensing in states such as Colorado, which means its up to customers to do their own research to find someone experienced in water damage restoration.

Companies who are performing these service should have the following certifications from the Institute of Inspection Cleaning and Restoration Certification (IICRC).

IICRC WRT (Water Damage Restoration)
IICRC ASD (Applied Structural Drying)
IICRC HST (Health & Safety)
IICRC AMRT (Applied Microbial Remediation)

These certifications are considered industry standard. Pure Restore takes pride in achieving these certifications, and we are passionate about understanding the science behind restoration.

If you select Pure Restore as your restoration contractor, we are available around the clock to answer your questions and concerns.

Customer Service

Another key component to selecting a qualified contractor is making sure that they have a full office staff that is available for you 24/7/365. Having an administrative team that can tackle the depth and complexity of insurance claims is essential.

By picking a highly professional restoration contractor such as Pure Restore, you are able to contact office staff at a moment’s notice. Our goal is to keep projects moving, and that includes estimates, claims management, and more.

Our customer service and administrative team is based in Colorado, and we don’t have a corporate office somewhere in the distance. Pure Restore is a highly experienced restoration company that was created to help Colorado homeowners and businesses with disasters. We take pride in being highly educated when it comes to the world of restoration.


No two projects are the same, and a company’s reviews can say a lot about their performance on various sizes of restoration jobs! Check the reviews of a restoration company before you move forward with them.

Ready to move forward?

We accept all major insurance carriers, and our team is here to provide assistance around the clock. If you are unsure if you’re filing a claim, we are happy to answer any of your restoration questions.

When you’re ready, give us a call (303-955-7072) or email (info@puredri.com).